Refund
Refund Policy
Thank you for purchasing digital products through our marketplace. Due to the nature of digital goods (Joomla templates, WordPress themes, extensions, plugins, and similar software), refunds are not guaranteed and are granted only in specific circumstances as outlined in this policy.
1. General Policy
Because our products are delivered instantly and can be downloaded immediately after purchase, we generally do not offer refunds for change of mind or buyer’s remorse. Once a digital product has been delivered, we cannot “undo” that delivery. However, we may issue refunds in certain cases described below, at our sole discretion.
2. Eligible Refund Requests
We will consider a refund only if one of the following conditions applies:
- Technical Defect: A verified technical defect exists that prevents the product from functioning as described, and we are unable to provide a fix or workaround within a reasonable time frame.
- Inaccurate Product Description: The product materially differs from its description or demo, and we are unable to correct the discrepancy.
- Duplicate Purchase: You have accidentally purchased the same product more than once.
In all cases above, you may be required to provide evidence (for example, screenshots, error messages, your environment details, and steps to reproduce the issue) to help us assess the request.
3. Ineligible Refund Requests
Refunds will not be granted under the following conditions:
- Change of mind, preference, or buyer remorse
- Lack of technical knowledge or inability to implement the product yourself
- Issues caused by third‑party software, plugins, services, or hosting environment
- Problems caused by modifications you have made to the product
- Compatibility issues with future software versions not guaranteed by us
- Failure to read the product description, requirements, or documentation before purchase
4. Refund Process
To request a refund, please contact us at
- Your name and purchase details (order ID, email used to purchase)
- Product name
- Detailed explanation of the issue
- Supporting evidence (screenshots, URLs, error logs)
We will review your request promptly and respond with our decision within a reasonable time frame (usually within 3–7 business days).
5. Partial Refunds
In some cases, we may offer a partial refund if a product partially works but has minor issues that do not materially affect its core features or functionality. Partial refunds are provided at our sole discretion.
6. Chargebacks
If you initiate a chargeback with your bank or payment provider without first requesting a refund from us, we may suspend your access to the product and revoke your license. We reserve the right to seek costs and damages from chargebacks that are found to be unwarranted.
7. Timing of Refunds
Approved refunds will be processed using the original payment method whenever possible. It may take additional time for the refunded amount to appear in your account depending on your financial institution or payment provider.
8. Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Support Policy
Thank you for purchasing our digital products. When you purchase a supported product from our marketplace, you are entitled to technical support from us (the author) for a defined support period based on your selection. This Support Policy explains what is included, what is not included, and how support works.
1. What Support Means
Support is a service provided by us to help you resolve issues related to using the product. During the support period, we are available to answer questions and assist you with issues directly related to the product’s built‑in features, functionality, and intended use.
2. Support Period
Support is available for a specific period starting from the date of purchase. The available support periods are:
- 6 Months of support
- 12 Months of support
Support must be active (within the chosen period) in order to receive assistance.
3. What Support Includes
During the support period, we will:
- Answer questions about how to use product features and functionality
- Provide assistance with reported bugs and issues affecting the product
- Guide you through product configuration or setup issues related to functionality
- Help resolve issues with third‑party assets included with the product (e.g., bundled plugins), where legally permitted
- Provide updates to ensure the product continues to work as described and to address security issues
We encourage you to check the product documentation before submitting a support request, as many common questions are already answered there.
4. What Support Does NOT Include
Support does NOT include:
- Installation of the product on your server or CMS (unless you have purchased an installation service separately)
- Customization services to modify the product beyond its built‑in functionality
- Help with third‑party plugins, software, or hosting/server environment issues
- Fixes for problems caused by modifications made by you or by third parties
- Support related to Content Management System (CMS) fundamentals or tutorials (such as how to use Joomla or WordPress in general)
5. Product Updates
All products, whether supported or not, will receive updates to ensure they work as described, remain free from major security vulnerabilities, and maintain compatibility with the latest versions of Joomla, WordPress, or other required platforms as applicable. Updates may include improvements and new features at our discretion.
6. Support Requests
Support requests must be submitted through our official support channels. To help us assist you as quickly as possible, please include:
- Your purchase details (order number, email used for purchase)
- Your license key (if applicable)
- A detailed description of the issue
We aim to respond to all support requests promptly, but actual response times may vary depending on volume, complexity, and the nature of the request.
7. Support Extensions and Renewals
If you purchase a support period shorter than 12 months (3 or 6 months), you may have the option to extend or renew your support before or after the original support expires. The availability of support renewal is subject to our continued support offering for the product.
8. Fair Use
We aim to help all customers as best as we can. However, repeated requests on the same topic or requests outside the scope of this policy may be refused if they fall outside reasonable support boundaries.
9. Support for Third‑Party Assets
If a product includes third‑party assets (such as plugins or extensions), we may help you understand how they work and how they are included in the product. However, we are not responsible for support from the original third‑party authors. Where possible, we will direct you to official third‑party documentation or support channels.
10. Ending Support
Support ends automatically at the end of the purchased support period. After support ends, you may still receive product updates, but direct assistance with technical issues will not be available unless support is extended or renewed.
11. Contact
If you have questions about this Support Policy, please contact us via our official support email:
Email:
Privacy Policy
Last Updated: July 1, 2026
This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website, create an account, purchase products, or use our services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
BORCAN CRISTIAN PERSOANĂ FIZICĂ AUTORIZATĂ
Operating under the commercial name Windstripe Themes
Website: https://windstripethemes.com/
Email:
This entity is responsible for the processing of personal data and the issuance of invoices for purchased products.
2. Personal Data We Collect
We may collect and process the following types of personal data:
- Account information (name, email address, username)
- Billing information (billing address, country, company or PFA details where applicable)
- Payment information (processed securely by our third-party payment provider; we do not store credit card data)
- Purchase history, invoices, and license details
- Support requests and communication content
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, downloads, interactions)
3. How We Use Your Data
Your personal data is used for the following purposes:
- Providing access to purchased digital products and licenses
- Issuing invoices and fulfilling legal and fiscal obligations
- Processing payments and preventing fraud
- Delivering updates, downloads, and support services
- Responding to inquiries and support requests
- Improving website functionality and user experience
- Complying with legal, accounting, and regulatory requirements
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contractual necessity – to complete purchases and provide digital products and services
- Legal obligation – for invoicing, accounting, and tax compliance
- Legitimate interests – to improve services, ensure platform security, and prevent fraud
- Consent – for optional communications such as newsletters or promotional emails
5. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality, analyze traffic, and enhance user experience. The following types of cookies may be used:
- Strictly necessary cookies – required for the website to function (e.g., session management, login, shopping cart)
- Analytics cookies – used to understand how visitors interact with the website (e.g., pages visited, time spent). Where possible, data is anonymized or aggregated.
- Preference cookies – used to remember your settings and preferences across visits
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.
6. Data Sharing and Third Parties
We do not sell or rent your personal data. Your information may be shared only with trusted third-party service providers when necessary, including:
- Paddle (paddle.com) – our authorized payment processor and Merchant of Record, responsible for payment processing, VAT collection, and buyer receipts
- Email delivery and customer support systems
- Hosting and infrastructure providers
- Analytics services (used in an anonymized or aggregated form where possible)
All third-party providers are contractually required to protect your data and process it only for the specified purposes.
7. International Data Transfers
Your personal data may be transferred to or processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including statutory accounting and tax retention periods required by Romanian and EU law.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten"), where legally applicable
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at
10. Data Security
We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Payment data is processed exclusively by Paddle and is never stored on our servers.
11. Children's Privacy
Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top of this document. We encourage you to review this policy periodically.
13. Contact Information
If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
Email:
Website: https://windstripethemes.com/contact
This Privacy Policy applies to users worldwide. Additional rights may apply depending on your jurisdiction.
Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of this website, including the purchase and use of digital products such as Joomla templates, WordPress themes, Joomla extensions, and related services.
By accessing this website, creating an account, or purchasing any product, you agree to be legally bound by these Terms. If you do not agree, you must not use this website or our products.
1. Definitions
- Marketplace – this website and all related services.
- Seller, we, us, our – BORCAN CRISTIAN PERSOANĂ FIZICĂ AUTORIZATĂ, operating under the commercial name Windstripe Themes.
- User, you, customer, buyer – any individual or entity using this website.
- Products – digital goods including Joomla templates, WordPress themes, extensions, files, updates, and documentation.
- License – the usage rights granted to you upon purchase.
- Support Period – the time during which support services are available (6 or 12 months depending on purchase).
2. Eligibility and Account Registration
To purchase products or access certain features, you may be required to create an account. You must provide accurate and complete information and keep your account details secure. You are responsible for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
3. Digital Products and Delivery
All products sold on this website are digital and delivered electronically. No physical goods are shipped. Once payment is confirmed, products will be available for download through your account or via a secure download link.
Delivery Time: Products are typically available for download immediately after payment confirmation. In exceptional cases, delivery may take up to 12 hours.
Payments are processed securely through Paddle (paddle.com), our authorized payment provider. Paddle acts as the Merchant of Record for all transactions and is responsible for payment processing, VAT collection, and buyer receipts.
4. Right of Withdrawal and Digital Content Consent
Under EU Directive 2011/83 and applicable Romanian law (OUG 34/2014), consumers have the right to withdraw from a contract within 14 days of purchase without giving any reason.
However, this right of withdrawal does not apply to digital content that is not delivered on a physical medium, where the performance has begun with the consumer's prior express consent and the consumer has acknowledged that they will thereby lose their right of withdrawal.
By completing your purchase, you expressly consent to the immediate delivery of the digital content and acknowledge that you will forfeit your right of withdrawal once the download or access to the product has been made available to you.
This consent is recorded at the time of purchase. If you have not yet accessed or downloaded the product, you may contact us to request a cancellation and potential refund, which will be reviewed on a case-by-case basis.
5. Licensing and Usage Rights
When you purchase a product, you are granted a limited, non-exclusive, non-transferable license to use the product according to the license type selected at checkout.
Ownership of all products remains with us. You are purchasing usage rights only.
6. License Types
Regular License
- Use on one (1) website only
- Website may be personal or commercial
- No redistribution or resale of the product files
Commercial License
- Use on up to five (5) websites
- Websites may be owned by you or your clients
- No resale or distribution of source files
Extended License
- Use on one (1) website
- May be included in a single final product created for a client
- End users may be charged for the final product or service
- Product files may not be redistributed separately
You are responsible for selecting the correct license. Misuse of a license constitutes a breach of these Terms.
7. Prohibited Uses
You may not:
- Resell, share, sublicense, or distribute product files
- Offer products as part of a competing marketplace
- Claim ownership or authorship of the original products
- Remove copyright or licensing notices
- Use products in any illegal or unlawful manner
8. Support Services
Support is provided according to our Support Policy. Support periods available are 6 or 12 months, depending on your selection at the time of purchase.
Support includes help with template features, configuration, and product-related issues. Support does not include custom development, modifications beyond the template's original features, or third-party software support.
9. Updates
Product updates may include bug fixes, improvements, or compatibility updates. Updates are provided during the active support period. We do not guarantee compatibility with future versions of Joomla, WordPress, PHP, or third-party extensions beyond what is stated in the product description.
10. Installation Services
Optional installation services may be offered separately. Installation covers one website only and is subject to our Support Policy and any applicable service agreement.
We are not responsible for data loss or conflicts caused by existing installations, server configurations, or third-party plugins.
11. Refund Policy
Due to the digital nature of our products and the consent provided at checkout (as described in Section 4), refunds are not automatically granted once the product has been made available for download or access.
Refund requests are reviewed on a case-by-case basis. Refunds will not be granted for:
- Change of mind after download or access
- Lack of technical knowledge
- Incompatibility with third-party plugins or hosting environments
- Failure to read product descriptions or requirements before purchase
If you have not yet accessed or downloaded the product, please contact us as soon as possible and we will do our best to assist you.
12. Payment Processing
All payments are processed by Paddle (paddle.com), which acts as the Merchant of Record. By completing a purchase, you agree to Paddle's terms of service and privacy policy, available at paddle.com. Windstripe Themes does not store or process payment card data directly.
13. Intellectual Property
All products, source code, designs, trademarks, and documentation are protected by copyright laws. Nothing in these Terms transfers intellectual property ownership to you.
14. Warranties and Disclaimers
All products are provided "as is" without warranties of any kind. We do not guarantee uninterrupted operation, error-free performance, or suitability for a particular purpose.
15. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
16. Termination
We may suspend or terminate your account or license if you violate these Terms. Upon termination, you must cease all use of the affected products and delete all copies in your possession.
17. Privacy and Data Protection
All personal data is collected and processed in accordance with our Privacy Policy and applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). By using our services, you consent to the collection, use, and storage of your personal data as described therein.
18. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated versions will be published on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the revised Terms.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of Romania and, where applicable, the European Union. Any disputes arising under these Terms shall be subject to the jurisdiction of the competent courts of Romania.
20. Contact Information
For any questions regarding these Terms, please contact us via our official support channels:
Email:
Website: https://windstripethemes.com/contact