Blog Themes

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Frequently Asked Questions

Hi all! We have been gathering all your inqueries regarding our themes and we made a list of frequently asked questions that might help you solve a common issue you might have. We already added this list to our documentation in newer themes and we are planning to update older themes as well. In the meantime you can find your answers down here:

 

1.HOW TO IMPORT A PAGE IN PAGE BUILDER?


R: Go to SP Page Builder - Add new page - Choose Import (top-left of the page) - Choose your page from our Import folder and save.


 

2. IMPORTED PAGE BUT IMAGES ARE HIDDEN


R: Before importing pages, copy folder images from our quickinstall in the folder called images from your joomla site.


 

3. I INSTALLED FRESH THEME AND I DONT SEE ANY CSS STYLES


R: In folder Import you have files for every theme style.


 

4. HOW TO IMPORT THEME STYLE?


R: Go to Extensions - Templates - Style - Hit Duplicate theme - Open new style created - go to Advanced - scroll down to Settings Import/Export - in box shown, add code from file theme style that you want to import anf hit Import Settings and save - don't forget to add name on style and save again.


 

5. I IMPORTED A PAGE BUT SOME ROWS HAVE MISSING CONTENT


R: The rows that don't show up are the rows with joomla modules in them. You need to check the modules in our quickinstall and make the modules similar to ours.


 

6. I CAN'T UPDATE SOME COMPONENTS/MODULES. ALSO I HAVE A NOTIFICATION IN SP PAGE BUILDER THAT SAYS PLEASE ACTIVATE.


R: We do not own license keys for premium components, if you wish to have a license key, then you must buy the keys from the respective companies. We have only one license from the respective companies that allow us to distribute their components/modules for free with the template pack. But don't worry, as soon as an important update comes up, we will update our theme immediately. If you do not want to wait for an official update of the template, please email us your website link and purchase code and we will send it to you immediately, but you will do this at your own risk because this means we have not tested the new version of the component yet. Also keep in mind that the notification to activate PAGE BUILDER does NOT affect the component, you can still enjoy all it's premium features. Same thing goes for the rest of the premium components.


 

7. DO I NEED TO BACKUP BEFORE UPDATING


R: Yes, everytime you update a component/module, make a full backup. Also, we recommend you make regular backups on your website.


 

8. CAN I IMPORT THE MENU/MODULES FROM YOUR THEME?


R: Unfortunately, no. If you choosed method 2, installing the template alone, you will need to recreate the menu items and modules we have on the demo. But don't worry, just install our quickinstall package on a subdomain and you can check and recreate them from there in no time.


 

9. I INSERT THE LOGO IN THE TEMPLATE BUT IT DOES NOT SHOW UP.


R: If the theme is using 2 logos (one for the transparent header and one for the sticky header), it is impossible to achieve this using only the helix logo position. Instead, we inserted the logos as the background for the link in the logo position. You can check the link with the browser's developer tools and replace the logo images with your own. Or, if you have one logo, you can remove the backgrounds in custom.css and insert it normally in the helix template. We are sorry if this is a bit complicated, but it is the only way for now to get two logos on the same position.


 

10. I EDIT THE FOOTER CONTENT IN THE TEMPLATE BUT NOTHING HAPPENS


R: In the template you can only insert text in the footer and sometimes we need to insert links and images too. So we create a module and assign it to footer1 position. Just go to Extensions - Modules and you can find and edit there the footer content.


 

11. IS THERE ANY PLACE I CAN CHECK ABOUT YOUR THEME WHILE WAITING FOR SUPPORT TO ANSWER?


R: Usually we reply immediately when you contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., there are rare situations when we reply after a couple of hours, but 100% sure we will reply within 24 hours. Meanwhile, for the items you buy from joomlastars, you can check our forum the topic dedicated to your template: Support Forum


 

12. CAN YOU HELP ME BUILD MY WEBSITE?


R: We can offer our full support regarding the theme and it's usefulness or it's eventual problems. But we are not allowed to offer free customization/installation of the theme, nor can we offer tutorials for joomla.


 

13. CAN I USE YOUR THEME FOR ALL MY WEBSITES?


R: You can use our theme for only one domain. If you need to use it for other domains, you need to purchase additional licenses (buy the theme again).


 

14. AM I REQUIRED TO BUY LICENSES FOR PREMIUM COMPONENTS LIKE PAGE BUILDER OR CREATIVE SLIDER?


R: No, you are not. They will be available free for you to use in every update pack of our theme.


 

15. DO I NEED TO HAVE SERIOUS KNOWLEDGE OF JOOMLA AND ITS COMPONENTS TO USE YOUR THEME?


R: No, you do not need that. If our theme is exactly what you need, then all you need to do is install our theme using the Method 1 (quickinstall) and start adding your own content. Simple as that.


 

16. I CHANGE THE PRESETS IN THE THEME BUT NOTHING IS CHANGING. WHY?


R: Helix framework, wheter its helix3 or helix ultimate has some bugs when it comes to the presets. Besides, the presets do not work like a style changer in an html theme, they do not change a specific color in the whole theme, but only in some places, like template rows backgrounds or links. But if you want to change a color in a text block addon, for example, it can't be done by presets. That's why we use custom css (custom.css and addon's custom css) most of the time to insert colors. But when it is the case, we try to use the template presets also.


 

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