We know you have a lot of questions about our collection of themes and templates, that is why we gathered many of your questions and added them to this page of Frequently Asked Questions.

We have been gathering all your inqueries regarding our themes and we made a list of frequently asked questions that might help you solve a common issue you might have. These questions are available for our Joomla projects in which we used the Helix Framework and Sp Page Builder Pro. We will add questions for other CMS projects also. In the meantime you can find your answers down here:

Go to SP Page Builder – Add new page – Choose Import (top-left of the page) – Choose your page from our Import folder and save.

Before importing pages, copy the images folder from our quickinstall folder in your images folder from your Joomla site.

Go to Extensions – Templates – Style – Hit Duplicate theme – Open new style created – go to Advanced – scroll down to Settings Import/Export – in box shown, add code from file theme style that you want to import anf hit Import Settings and save – don’t forget to add name on style and save again.

The rows that don’t show up are the rows with joomla modules in them. You need to check the modules in our quickinstall and make the modules similar to ours.

We do not own license keys for premium components, if you wish to have a license key, then you must buy the keys from the respective companies. We have only one license from the respective companies that allow us to distribute their components/modules for free with the template pack. But don’t worry, as soon as an important update comes up, we will update our theme immediately. If you do not want to wait for an official update of the template, please email us your website link and purchase code and we will send it to you immediately, but you will do this at your own risk because this means we have not tested the new version of the component yet. Also keep in mind that the notification to activate PAGE BUILDER does NOT affect the component, you can still enjoy all it’s premium features. Same thing goes for the rest of the premium components.

Yes, everytime you update a component/module, make a full backup. Also, we recommend you make regular backups on your website.

Unfortunately, no. If you choosed method 2, installing the template alone, you will need to recreate the menu items and modules we have on the demo. But don’t worry, just install our quickinstall package on a subdomain and you can check and recreate them from there in no time.

If the theme is using 2 logos (one for the transparent header and one for the sticky header), it is impossible to achieve this using only the helix logo position. Instead, we inserted the logos as the background for the link in the logo position. You can check the link with the browser’s developer tools and replace the logo images with your own. Or, if you have one logo, you can remove these settings in the custom.css file and after insert it normally in the helix template. We are sorry if this is a bit complicated, but at that time we thought it was an easier way to achieve 2 logos in the same position.

In the template you can only insert text in the footer and sometimes we need to insert links and images too. So we create a module and assign it to footer1 position. Just go to Extensions – Modules and you can find and edit there the footer content.

Usually we reply immediately when you contact us at windstripethemes@gmail.com, there are rare situations when we reply after a couple of hours, but 100% sure we will reply within 24 hours. Meanwhile, for the items you buy from joomlastars, you can check our forum the topic dedicated to your template: Support Forum

We can offer our full support regarding the theme and it’s usefulness or it’s eventual problems. But we are not allowed to offer free customization/installation of our themes, nor can we offer tutorials for joomla.

You can use our theme for only one domain. If you need to use it for other domains, you need to purchase additional licenses (buy the theme again).

No, you are not. They will be available free for you to use in every update pack of our theme.

No, you do not need that. If our theme is exactly what you need, then all you need to do is install our theme using the Method 1 (quickinstall) and start adding your own content. Simple as that.

Helix framework, wheter its helix3 or helix ultimate has some bugs when it comes to the presets. Besides, the presets do not work like a style changer in an html theme, they do not change a specific color in the whole theme, but only in some places, like template rows backgrounds or links. But if you want to change a color in a text block addon, for example, it can’t be done by presets. That’s why we use custom css (custom.css and addon’s custom css) most of the time to insert colors. But when it is the case, we try to use the template presets also.

If a theme has more templates (for example there is THEMENAME – Default and THEMENAME – Onepage), then you have to make sure you are editing in the right template. The THEMENAME – Default is not always used in all the pages. In some pages we need to use other settings (like different layouts) and this is impossible to achieve using only one template style.

To understand better, you can read more about this here: Editing a template’s childs

Having a theme with an older version of Sp Page Builder Pro may give you an error resulting in a blank administrator page when you update Joomla to the latest version.

If you are in this situation, you can reinstall our quickstart pack and update Sp Page Builder Pro before you update Joomla. If you do not want to reinstall, please check the solution available here: http://blog.payo-themes.com/joomla-3-8-white-blank-backend-after-update-fix/

On recent Joomla versions you might get an error when you try to create a new menu item on the Helix 3 framework.

To solve this, please update the helix3 plugins. You will find a notification on your Joomla administrator dashboard regarding the plugins update. Or you can download them from the Joomshaper website: https://www.joomshaper.com/downloads/template/helix3

Need More Support?

We tried to cover every aspect of our themes in the theme documentation, but there might still be questions left. If you didn’t find your answer in our template documentation or in our FAQ, then you can write us a message anytime and we will make sure to answer as fast as possible.

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