- No products in the cart.
31 August 2020
15 January 2020
In this article I am going to tackle a delicate topic which I encounter often enough: offering a refund. I am going to try and explain certain situations where we might give or reject a refund.
I think this is the only situation where we can give you a refund without any problems. You did not download our theme, there’s no reason why we would reject your refund request.
This is where it gets complicated. We might be inclined to reject your refund request since we can’t know for sure if you are going to use our theme or not. Keep this in mind and be very careful when you choose to buy any theme.
Even so, if you have a server problem, I’m afraid you are responsible for it. Again, we cannot know if you are going to use it on another server/project in the future. I understand that this might be frustrating for you if you are truly honest, but we encountered a lot of situations where people just want to take advantage of our work. We can’t make the difference between an honest person and a scammer. I’m really sorry for this, but keep in mind I will do anything I can to make the theme work for you.
Again, I’m afraid it is your fault and we cannot guarantee total compatibility with every joomla plugin. If you are not sure about something, we are always available for your inqueries and we can confirm or infirm if our theme will work the way you want. So please, before you buy, ask us anything you want to know.
You must keep in mind that buying a theme is not the same as buying a phone or a piece of clothing. In those situations, you can return the phone, the seller can check it and if everything is alright, you can have your money back.
But when it comes to themes, if you change your mind, we cannot know if you will use it or its premium components in the future. You can’t return them like you would with a physical element. So please be careful when you buy any theme.
Once you download our themes, we can only refund if they were not downloaded, do not work like in our demo or are faulty because of us. In all other cases we will reject your requests, but keep in mind that we will do anything we can to help you work with our themes the best you can.
I know that there is some concern regarding the 14 day return policy for European buyers. Keep in mind that this does not apply for digital goods such as downloading a template, music, video or photos! You can read more about this here.
If you loved our themes and support, you can be sure we are a solution for a long term partnership. Drop us an email anytime and find out more on why you should choose us for your online presence.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.